{"id":4409,"date":"2024-07-24T11:50:15","date_gmt":"2024-07-24T04:50:15","guid":{"rendered":"https:\/\/ntc33.net\/tuyensinh\/?p=4409"},"modified":"2024-08-06T10:50:56","modified_gmt":"2024-08-06T03:50:56","slug":"hoc-quan-tri-khach-san-ra-lam-gi","status":"publish","type":"post","link":"https:\/\/ntc33.net\/tuyensinh\/hoc-quan-tri-khach-san-ra-lam-gi\/","title":{"rendered":"Ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec? T\u1ed5ng quan chi ti\u1ebft t\u1eeb A-Z"},"content":{"rendered":"\n

\u0110i c\u00f9ng v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng c\u1ee7a d\u1ecbch v\u1ee5 du l\u1ecbch v\u00e0 l\u01b0u tr\u00fa, trong nhi\u1ec1u n\u0103m g\u1ea7n \u0111\u00e2y, ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/strong> \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh h\u1ecdc \u0111\u1ea7y ti\u1ec1m n\u0103ng. Kh\u00f4ng ch\u1ec9 m\u1edf ra nhi\u1ec1u c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p, ng\u00e0nh h\u1ecdc n\u00e0y h\u1ee9a h\u1eb9n mang \u0111\u1ebfn ngu\u1ed3n thu h\u1ea5p d\u1eabn. V\u1eady ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n h\u1ecdc g\u00ec, ti\u1ec1m n\u0103ng ra sao, h\u00e3y c\u00f9ng \u0110\u1ea1i h\u1ecdc Hoa Sen<\/strong> kh\u00e1m ph\u00e1 trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n\n\n\n

Ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/h2>\n\n\n\n

Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n hay Hotel Management l\u00e0 m\u1ed9t ng\u00e1ch nh\u1ecf thu\u1ed9c l\u0129nh v\u1ef1c du l\u1ecbch, t\u1eadp trung v\u00e0o vi\u1ec7c \u0111i\u1ec1u h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n, nh\u00e0 h\u00e0ng, khu ngh\u1ec9 d\u01b0\u1ee1ng hay c\u00e1c c\u01a1 s\u1edf l\u01b0u tr\u00fa. M\u1ee5c ti\u00eau l\u1edbn nh\u1ea5t c\u1ee7a ng\u00e0nh l\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u qu\u1ea3 kinh doanh cho c\u00e1c \u0111\u01a1n v\u1ecb l\u01b0u tr\u00fa. <\/p>\n\n\n

\n
\"Qu\u1ea3n
Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n l\u00e0 ng\u00e0nh h\u1ecdc hot \u0111ang \u0111\u01b0\u1ee3c quan t\u00e2m nh\u1ea5t hi\u1ec7n nay<\/figcaption><\/figure><\/div>\n\n\n

Tr\u01b0\u1edbc s\u1ef1 t\u0103ng tr\u01b0\u1edfng v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a d\u1ecbch v\u1ee5 du l\u1ecbch v\u00e0 l\u01b0u tr\u00fa, qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n \u0111ang tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng ng\u00e0nh h\u1ecdc hot nh\u1ea5t hi\u1ec7n nay. Tuy nhi\u00ean, n\u00f3 \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi h\u1ecdc c\u1ea7n ki\u00ean nh\u1eabn, ki\u00ean tr\u00ec, ch\u0103m ch\u1ec9 v\u00e0 lu\u00f4n bi\u1ebft c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c m\u1edbi. <\/p>\n\n\n\n

V\u00ec sao b\u1ea1n n\u00ean ch\u1ecdn ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n? <\/h2>\n\n\n\n

Ti\u1ec1m n\u0103ng ph\u00e1t tri\u1ec3n c\u1ee7a ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y r\u00f5:<\/p>\n\n\n\n

C\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m \u0111a d\u1ea1ng<\/strong><\/h3>\n\n\n\n

Ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n m\u1edf ra nhi\u1ec1u c\u01a1 h\u1ed9i cho ng\u01b0\u1eddi h\u1ecdc kh\u00e1m ph\u00e1 v\u00e0 ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n v\u1edbi ngu\u1ed3n cung c\u00f4ng vi\u1ec7c \u0111a d\u1ea1ng. B\u1ea1n c\u00f3 th\u1ec3 tham gia v\u00e0o qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng, qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 ph\u00f2ng, qu\u1ea3n l\u00fd s\u1ef1 ki\u1ec7n hay ti\u1ebfp th\u1ecb du l\u1ecbch,… t\u00f9y mong mu\u1ed1n v\u00e0 s\u1edf th\u00edch. <\/p>\n\n\n\n

M\u1ee9c l\u01b0\u01a1ng m\u01a1 \u01b0\u1edbc v\u00e0 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn r\u00f5 r\u00e0ng <\/strong><\/h3>\n\n\n\n

D\u1ef1a tr\u00ean B\u00e1o c\u00e1o Ti\u1ec1n l\u01b0\u01a1ng Robert Walters 2021, ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n thu\u1ed9c top nh\u1eefng ng\u00e0nh c\u00f3 m\u1ee9c l\u01b0\u01a1ng cao nh\u1ea5t t\u1ea1i Vi\u1ec7t Nam. Tr\u00ean th\u1ef1c t\u1ebf, ng\u00e0nh n\u00e0y mang l\u1ea1i m\u1ee9c thu nh\u1eadp h\u1ea5p d\u1eabn v\u00e0 c\u01a1 h\u1ed9i t\u00e0i ch\u00ednh t\u1ed1t cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c, v\u00e0 s\u1ebd t\u1ed1t h\u01a1n n\u1eefa n\u1ebfu c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng th\u0103ng ti\u1ebfn r\u00f5 r\u00e0ng. <\/p>\n\n\n\n

C\u00e1c v\u1ecb tr\u00ed qu\u1ea3n l\u00fd v\u00e0 chuy\u00ean gia s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c m\u1ee9c l\u01b0\u01a1ng th\u01b0\u1edfng h\u1ea5p d\u1eabn h\u01a1n. Kh\u00f4ng qu\u00e1 kh\u00f3 \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 th\u0103ng ti\u1ebfn trong ng\u00e0nh n\u00e0y, ch\u1ec9 c\u1ea7n n\u1ed7 l\u1ef1c v\u00e0 c\u1ed1 g\u1eafng. <\/p>\n\n\n

\n
\"Ng\u00e0nh
Ng\u00e0nh qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n v\u1edbi ti\u1ec1m n\u0103ng cung c\u1ea5p m\u1ee9c thu nh\u1eadp h\u1ea5p d\u1eabn<\/figcaption><\/figure><\/div>\n\n\n

M\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c n\u0103ng \u0111\u1ed9ng<\/strong><\/h3>\n\n\n\n

Vi\u1ec7t Nam l\u00e0 \u0111\u1ea5t n\u01b0\u1edbc c\u00f3 ti\u1ec1m n\u0103ng ph\u00e1t tri\u1ec3n du l\u1ecbch l\u1edbn. Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, l\u00e0n s\u00f3ng kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i \u0111\u1ed5 v\u00e0o n\u01b0\u1edbc ta kh\u00f4ng ch\u1ec9 g\u00f3p ph\u1ea7n l\u1edbn v\u00e0o doanh thu d\u1ecbch v\u1ee5, m\u00e0 c\u00f2n mang \u0111\u1ebfn m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u00f2a nh\u1eadp, n\u0103ng \u0111\u1ed9ng v\u00e0 \u0111\u1ea7y m\u1edbi l\u1ea1. B\u1ea1n s\u1ebd c\u00f3 c\u01a1 h\u1ed9i \u0111\u01b0\u1ee3c ti\u1ebfp x\u00fac v\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng \u0111\u1ebfn t\u1eeb nhi\u1ec1u qu\u1ed1c gia v\u1edbi v\u0103n h\u00f3a kh\u00e1c nhau. <\/p>\n\n\n\n

R\u00e8n luy\u1ec7n b\u1ea3n th\u00e2n th\u00f4ng qua ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng m\u1ec1m<\/strong><\/h3>\n\n\n\n

Ng\u01b0\u1eddi h\u1ecdc c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n th\u00f4ng qua qu\u00e1 tr\u00ecnh r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng m\u1ec1m nh\u01b0 giao ti\u1ebfp, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng hay l\u00e0m vi\u1ec7c nh\u00f3m,…  Theo \u0111\u00f3, kh\u1ea3 n\u0103ng giao ti\u1ebfp mang b\u1ea1n \u0111\u1ebfn g\u1ea7n h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng, gi\u00fap b\u1ea1n t\u1ef1 tin trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. K\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng gi\u00fap b\u1ea1n ph\u00e2n t\u00edch t\u00ecnh hu\u1ed1ng, tr\u1ef1c ti\u1ebfp \u0111\u1ed1i m\u1eb7t v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh. <\/p>\n\n\n\n

B\u1ea1n s\u1ebd r\u00e8n luy\u1ec7n \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 c\u00e1c k\u1ef9 n\u0103ng n\u00e0y th\u00f4ng qua vi\u1ec7c tham gia c\u00e1c ho\u1ea1t \u0111\u1ed9ng ngo\u1ea1i kh\u00f3a, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh th\u1ef1c t\u1eadp, tu nghi\u1ec7p,\u2026 \u0111\u01b0\u1ee3c \u0111\u01a1n v\u1ecb gi\u00e1o d\u1ee5c t\u1ed5 ch\u1ee9c. <\/p>\n\n\n\n

H\u1ecdc ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n h\u1ecdc g\u00ec? <\/strong><\/h2>\n\n\n\n

Trong \u0111\u00f3, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh h\u1ecdc s\u1ebd gi\u00fap b\u1ea1n b\u1ed5 sung:<\/p>\n\n\n\n