Position: Airfreight Coordinator<\/p>\n\n\n\n
Performance (40%)
1\/Making the documentation
\u2013 Send the arrival notice to customer on time
\u2013 Send the booking to airlines on time
\u2013 Send the booking confirmation to customer on time
2\/Handle document exactly
\u2013 Handle documentation exactly
\u2013 Finish files on time per month
Customer Satisfaction (15%)
1\/External Complaint from customer
\u2013 Take care customer careful & satisfy the customer requests
\u2013 Follow SOP strictly.
2\/Internal Complaint from Customers
\u2013 Work closely with other BU to get the full information to handle the shipment
\u2013 Support other BU to provide the best service to the customers
Operational Excellence (15%)
1\/Initiative
\u2013 Create new initiative for development and improvement
2\/Compliance assurance
\u2013 Follow the ITL regulations strictly
Human Resource Management (10%)
1\/Training course (internal or\/and external) from company to improve the skills
2\/Company participating activities
RESPONSIBILITY
\u2013 Ensure to send the booking, documents on time
\u2013 Ensure to finish files before deadline
\u2013 Ensure to satisfy customer requests
\u2013 Ensure no complaints from internal & external customers
AUTHORITY
\u2013 Have the right to refuse some requests from external & internal customers which conflict with company policy
\u2013 Have the right to propose to Manager for good execution and achieve targets assigned<\/p>\n\n\n\n
Job requirements
QUALIFICATIONS
\u2013 Bachelor, college of foreign trade economics
\u2013 Knowledge of Transportation industry
\u2013 Good in English (B Level)
\u2013 Good Computer skills (MS Office)
EXPERIENCE
\u2013 Min. 1 year \u2013 experience of the role
\u2013 Working for Logistic, Transportation, Express \u2026 is preferred
INTERNAL & EXTERNAL RELATIONSHIPS
\u2013 Report directly to A\/F supervisor from AF Dept
\u2013 Report Indirectly to Head BU as required
\u2013 Interaction with other BU: Sales, Operations, \u2026
SPECIAL REQUIREMENTS \u2013 WORKING CONDITIONS & OTHERS
\u2013 Willing to work overtime (out of office hours, weekend, break days) to finish assigned tasks
\u2013 Joining some other Projects as required<\/p>\n\n\n\n
Other information
College degree
Age: 24 \u2013 30
Form: Official employee
Salary: Competitive
contact:<\/p>\n\n\n\n