{"id":3269,"date":"2018-03-07T02:39:11","date_gmt":"2018-03-06T19:39:11","guid":{"rendered":"https:\/\/hoasen.ntc33.net\/dnvl\/aspire-lifestyle-americas-inc-concierge-consultant\/"},"modified":"2023-10-05T08:42:35","modified_gmt":"2023-10-05T01:42:35","slug":"aspire-lifestyle-americas-inc-concierge-consultant","status":"publish","type":"post","link":"https:\/\/ntc33.net\/dnvl\/aspire-lifestyle-americas-inc-concierge-consultant\/","title":{"rendered":"Aspire Lifestyle (americas) Inc – Concierge Consultant"},"content":{"rendered":"<\/p>\n
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\n\t\t\t\tTh\u00f4ng Tin Tuy\u1ec3n D\u1ee5ng\n\t\t\t<\/div>\n<\/p><\/div>\n
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N\u01a1i l\u00e0m vi\u1ec7c:\u00a0<\/div>\n
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TP. H\u1ed3 Ch\u00ed Minh<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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M\u1ee9c l\u01b0\u01a1ng:\u00a0<\/div>\n
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Th\u1ecfa Thu\u1eadn<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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S\u1ed1 l\u01b0\u1ee3ng tuy\u1ec3n d\u1ee5ng:\u00a0<\/div>\n
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1<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Th\u1eddi h\u1ea1n nh\u1eadn h\u1ed3 s\u01a1:\u00a0<\/div>\n
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31\/03\/2018<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n

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M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c:\u00a0<\/div>\n
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A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)<\/em><\/strong><\/p>\n<\/td>\n<\/tr>\n

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The Group aims to be a global and leading provider of Concierge & Concierge & Lifestyle services to key target client segments. This position is responsible for delivering professional and expert concierge services to our customers.<\/p>\n<\/td>\n<\/tr>\n

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B. Key Responsibilities <\/strong>(Critical responsibilities and skills of this position, listed in order of importance)<\/em><\/p>\n<\/td>\n<\/tr>\n

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  • Handles customer requests on behalf of our clients, via phone, email, and\/or chat.<\/li>\n
  • Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.<\/li>\n
  • Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.<\/li>\n
  • Establish relationships with customers, learning their likes and dislikes.<\/li>\n
  • Strives to leave the customer with a positive customer experience feeling after every contact<\/li>\n
  • Conduct outbound calls to customers introducing Concierge service and other benefits<\/li>\n
  • Provides accurate and timely information regarding requests.<\/li>\n
  • Provide services as per contractual scope of services and be able to say \u201cno\u201d positively.<\/li>\n
  • Applies high quality customer service guidelines when fulfilling customer requests.<\/li>\n
  • Leverages current partners and utilizes Internet and other resources to fulfill requests;<\/li>\n
  • Communicates responses in a clear, professional, timely and concise manner;<\/li>\n
  • Represents clients in a professional, courteous manner;<\/li>\n
  • Share feedback about destination and service trends with team<\/li>\n
  • Work with team and resources to provide customer with requested service<\/li>\n
  • Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers;<\/li>\n
  • Uses web-based and\/or computer-based programs to assist customers, enter pertinent customer data, and process required information;<\/li>\n
  • Applies client and Group policies as applicable whenever interacting with customers;<\/li>\n
  • Protect all customer personal data at all times and escalate when there is an incident<\/li>\n
  • Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, etc.).<\/li>\n<\/ul>\n

    Other Duties<\/em><\/strong><\/p>\n

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    • To work within and promote all Aspire\u2019s policies and procedures.<\/li>\n<\/ul>\n
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      • To carry out any other reasonable duties as requested by the line manager and other senior management members.<\/li>\n
      • To work at other locations as and when required.<\/li>\n<\/ul>\n
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        • To work flexible hours as appropriate to the needs of the position<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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C. Job Profile<\/strong><\/p>\n<\/td>\n<\/tr>\n

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Required Skills and Knowledge <\/strong>(Brief description of technical knowledge or skills needed to perform the job)<\/em><\/p>\n<\/td>\n<\/tr>\n

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  • Be able to multi tasks and handle several requests at the same time<\/li>\n
  • Ask for clarifications openly and objectively<\/li>\n
  • Listen to what customers are saying directly and indirectly<\/li>\n
  • Takes instructions and effectively apply to own work<\/li>\n<\/ul>\n
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    • Explain simple information and concepts clearly and logically, verbally and in writing<\/li>\n
    • Able to locate\/find relevant information quickly<\/li>\n
    • Possesses some knowledge of the costs associated to own functional area\/project group<\/li>\n
    • Able to manage the various relationships across teams through some supervision<\/li>\n
    • Be able to work independently and perform well with little supervision<\/li>\n
    • Takes ownership and control over own work and personal goals<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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Required Competencies <\/strong>(Critical behaviors necessary to successfully perform the job)<\/em><\/p>\n<\/td>\n<\/tr>\n

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  • Driven by Customer Service excellence<\/li>\n<\/ul>\n
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    • Delivers good customer service through a positive attitude and does not allow personal issues to impact work<\/li>\n
    • Takes personal responsibility for correcting customer service problems promptly<\/li>\n
    • Seeks and listens to customer feedback and understands and believes that all feedback is good and is used for improvement<\/li>\n
    • Takes instructions from supervisor to better serve the customer<\/li>\n
    • Establishes and maintains credibility and trust with customers\/internal partners by producing high quality services<\/li>\n
    • A high interest in and affinity with \u201cConcierge services\u201d and \u201cLifestyle\u201d<\/li>\n
    • Show some creative\u00a0 insights in developing\u00a0 business solutions<\/li>\n
    • Quick and resourceful in understanding facts, information and knowledge to help self to solve own problems<\/li>\n
    • Able to work in a calm, logical and professional manner at all times<\/li>\n
    • Shows a sense of responsibility and urgency towards goal attainment<\/li>\n
    • Is results rather than activity oriented<\/li>\n
    • Has a reputation of getting things done well and on time<\/li>\n
    • Able to work around barriers to performance<\/li>\n
    • Implements ways to control and manage cost through close supervision<\/li>\n
    • Implements projects through close supervision<\/li>\n
    • Maintains the focus of the team on their goals, builds a collaborative work ethic<\/li>\n
    • Clarifies and understand self and others\u2019 roles<\/li>\n
    • Actively develops own skills, knowledge and an area of personal interest to improve personal performance and adds value to the platform<\/li>\n
    • Invites feedback from others about personal performance and how to improve further<\/li>\n
    • Remains committed, even in the face of difficulties<\/li>\n
    • Looks for and takes opportunities to provide directions to others<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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Required Work Experience <\/strong>(Brief description of the job-related experience needed to perform the job)<\/em><\/p>\n<\/td>\n<\/tr>\n

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  • 2+ years customer service experience in travel\/tourism, hospitality, retail, hotel\/ guest services.<\/li>\n
  • Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc).<\/li>\n
  • Enjoy helping people and solving problems.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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Required Qualifications <\/strong>(Brief description of the educational background needed to perform the job)<\/p>\n<\/td>\n<\/tr>\n

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  • University graduate<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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Required Languages <\/strong>(Brief description of the language skills needed to perform the job)<\/p>\n<\/td>\n<\/tr>\n

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  • Excellent written and oral English and Vietnamese Language<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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Travel \/ Rotation Requirements <\/strong>(Brief description of any travel or rotation requirements)<\/p>\n<\/td>\n<\/tr>\n

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