{"id":3225,"date":"2018-02-27T10:03:06","date_gmt":"2018-02-27T03:03:06","guid":{"rendered":"https:\/\/hoasen.ntc33.net\/dnvl\/amaris-company-recruit-help-desk-officer\/"},"modified":"2023-10-05T08:42:43","modified_gmt":"2023-10-05T01:42:43","slug":"amaris-company-recruit-help-desk-officer","status":"publish","type":"post","link":"https:\/\/ntc33.net\/dnvl\/amaris-company-recruit-help-desk-officer\/","title":{"rendered":"AMARIS Company – recruit Help Desk Officer"},"content":{"rendered":"<\/p>\n
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\n\t\t\t\tTh\u00f4ng Tin Tuy\u1ec3n D\u1ee5ng\n\t\t\t<\/div>\n<\/p><\/div>\n
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N\u01a1i l\u00e0m vi\u1ec7c:\u00a0<\/div>\n
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Tp.HCM – Q.10<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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M\u1ee9c l\u01b0\u01a1ng:\u00a0<\/div>\n
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Negotiable<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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S\u1ed1 l\u01b0\u1ee3ng tuy\u1ec3n d\u1ee5ng:\u00a0<\/div>\n
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2<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Th\u1eddi h\u1ea1n nh\u1eadn h\u1ed3 s\u01a1:\u00a0<\/div>\n
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16\/03\/2018<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n

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M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c:\u00a0<\/div>\n
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As a IT Help Desk Officer, your responsibilities include (but are not limited to):<\/p>\n

Function as a first responder to new tickets or calls on user technical issues.<\/p>\n

Provide technical assistance and support for incoming queries and issues related to computer<\/p>\n

systems, software, and hardware.<\/p>\n

Respond to queries in person, over the phone or remotely.<\/p>\n

Ensure a positive end user experience and high end user satisfaction.<\/p>\n

Communicate highly technical information to both technical and non-technical users<\/p>\n

Train computer users.<\/p>\n

Maintain daily performance of computer systems.<\/p>\n

Respond to email messages for customers seeking help.<\/p>\n

Ask questions to determine nature of problem.<\/p>\n

Walk customer through problem-solving process.<\/p>\n

Install, modify, and repair computer hardware and software.<\/p>\n

Run diagnostic programs to resolve problems.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n

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K\u1ef9 n\u0103ng:\u00a0<\/div>\n
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Graduated from engineering school in Computer Science or related technical discipline (or equivalent) you are looking for a career in an international environment.<\/p>\n

You will have around 1 year\u2019s experience as Help Desk Officer or the same position.<\/p>\n

Good experience with ticket system<\/p>\n

Excellent technical knowledge of PC and desktop hardware and internal components, operating systems and networking principles.<\/p>\n

Strong customer-service orientation.<\/p>\n

Thorough knowledge of MS Windows and MS Office.<\/p>\n

Collaborative across teams and are personable, helpful, and incredibly detailed.<\/p>\n

Experience being the \u201cgo to person\u201d for computer questions in personal networks.<\/p>\n

Experience building a computer and have explored learning more about IT in free time.<\/p>\n

Ability to reference, understand and utilize technical manuals and procedural documentation.<\/p>\n

Ability to conduct research into PC issues and products as required.<\/p>\n

Good level of English is a big plus in order to attend meetings with other users around the world, give support to your applications, help project managers and architects take the best decision.<\/p>\n

An organized and rigorous person, with a certain taste for quality in work with business vision.<\/p>\n

Proactive, eager to learn, young and dynamic, you want to blossom contributing to a company in full expansion.<\/p>\n

Be passionate by development or highly motivated to improve your development skill.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n

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Kinh nghi\u1ec7m:\u00a0<\/div>\n
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Fresh graduated to 2 years\u2019 exp as a IT Help Desk (IT Support)<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n

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\n\t\t\t\tTh\u00f4ng tin kh\u00e1c\n\t\t\t<\/div>\n<\/p><\/div>\n
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Th\u1eddi gian ph\u1ea3n h\u1ed3i k\u1ebft qu\u1ea3 ph\u1ecfng v\u1ea5n (d\u1ef1 ki\u1ebfn):\u00a0<\/div>\n
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3 days<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>\n
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\n\t\t\t\tLi\u00ean h\u1ec7 v\u00e0 n\u1ed9p h\u1ed3 s\u01a1\n\t\t\t<\/div>\n<\/p><\/div>\n
\n\t\t\tB\u1ea1n kh\u00f4ng c\u00f3 quy\u1ec1n xem th\u00f4ng tin n\u00e0y. Vui l\u00f2ng \u0110\u0103ng nh\u1eadp<\/a><\/strong> ho\u1eb7c \u0110\u0103ng k\u00fd<\/a><\/strong> <\/p><\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Th\u00f4ng Tin Tuy\u1ec3n D\u1ee5ng N\u01a1i l\u00e0m vi\u1ec7c:\u00a0 Tp.HCM – Q.10 M\u1ee9c l\u01b0\u01a1ng:\u00a0 Negotiable S\u1ed1 l\u01b0\u1ee3ng tuy\u1ec3n d\u1ee5ng:\u00a0 2 Th\u1eddi h\u1ea1n nh\u1eadn h\u1ed3 s\u01a1:\u00a0 16\/03\/2018 Y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c:\u00a0 As a IT Help Desk Officer, your responsibilities include (but are not limited to): Function as a first responder to new tickets or calls on user technical issues. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries in person, over the phone or remotely. Ensure a positive end user experience and high end user satisfaction. Communicate highly…<\/p>\n","protected":false},"author":2,"featured_media":3226,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/posts\/3225"}],"collection":[{"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/comments?post=3225"}],"version-history":[{"count":1,"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/posts\/3225\/revisions"}],"predecessor-version":[{"id":10997,"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/posts\/3225\/revisions\/10997"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/media\/3226"}],"wp:attachment":[{"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/media?parent=3225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/categories?post=3225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntc33.net\/dnvl\/wp-json\/wp\/v2\/tags?post=3225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}