KEY ACCOUNTABILITIES

* Answer the telephone in accordance to the TNT Express telephone policy.

* Proactive approach to customer requirements based on historic transactions, if applicable.

* Proactively provide customers with accurate product and pricing information based on their needs.

* Proactively ensure that customers are aware of necessary paperwork and any special instructions.

* Communicate accurate and complete shipments statuses from the track and trace system.

* Provide solutions and alternatives based on customer needs.

* Promote premium products based on customer needs.

* Other tasks assigned by Supervisor/Manager

WORKING LOCATION

TNT office: 39B Truong Son Street, W4, Tan Binh District