Report to Customer Service Team Leader

Key performance:

·    To support CS Executive in customer enquiries and requests are addressed in a timely manner

·     To coordinate with CS Executives and other internal teams to ensure the product quality and customers’ requirements are met

·    To support for communicating between internal teams regarding the latest development of the customers and to maintain updated customer profile information

·    To assist proactively among team members on new orders/ products/ system knowledge and on lessons learnt from the mistakes to improve quality of the whole team

·    To  assist  and  back  up  other  team  members  and  provide  supports  and  report  to  line- supervisor

·     Other tasks assigned by Supervisor

Requirements

·     Last-year or fresh graduated students, who are looking for an internship program

·     Good at English and basic communication in Mandarin/Japanese

·     Open-minded, quick adapt and willing to learn attitude

·     Detailed, careful and customer service mindset

·     Excellent communication and interpersonal skills

·     Understanding of applicable computer systems, such as Microsoft Office