Helpdesk:

• In charge of installation and setup desktops/laptops for user at Back Office, Store & POS
• Provide technical support; answer support queries onsite, via phone or email.
• Maintain high degree of service for all support queries and adhere to all service management principles.
• Take ownership of user problems and be proactive when dealing with user issues.
• Log all calls on the service desk system and maintain full documentation.
• Respond to enquiries from user and help them to resolve any hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users using Computer equipment by providing necessary training & advice.
• Allocate more complex service issues to the relevant IT Support member.
• Arrange for external technical support/services provider where problems cannot be resolved in house.
• Monitor Inventory IT asset, keep record of database & handover confirmation.
• Adherence to relevant corporate IT policies
• Undertake other tasks assigned by IT Manager 

Network

• Install, configure, and support the LANs WANs and Internet systems (firewall, Router, Switch), ensure all system run smoothly and change configuration when necessary
• Maintain network and workstation hardware and software.
• Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
• Perform routine backups and archival of files stored on the network to assist with disaster recovery.
• Analyze user support statistics and other data and recommend appropriate measures.
• Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.