Role Purpose: to evaluate quality of all calls made by Call Center staff

Key Accountabilities: Evaluate calls made by Call Center staff basing on pre-defined scripts and quality parameters for training development.

Performance measures: Daily task, accuracy and completeness

Job Requirements:

1. Qualification: Education Background: Intermediate graduation.
2. Experience: No experience required.
3. Knowledge:
   • Knowledge in Auditing
   • Expert in MS Office
4. Skills:

• Detail oriented
• Analysis skill and good at numbers
• Good communication and interpersonal skills
• Teamwork spirit, motivated and proactive

Others

• To get deep understanding and fully comply with (1) Corporate Integrity Policies (including: policies of Conflict of Interest, Anti-Fraud, Anti-Bribery & Corruption (Gift &Entertainment register), (2) Anti-Money Laundering Policy & Countering Terrorism Financing; (3) and regulation on your roles and responsibilities in operational manual.
• To be responsible for reporting suspected incidents of fraud.
• This job description is reviewed on annually basis and subject to change upon business requirement.