JOB DESCRIPTION
Reports to Operations Head
General Purpose
 Provide professional support to trainer in all aspects of training activities.
 Develop/ enhance client database professionally and scientifically
 Maintain and enhance the company’s administration professionally
 Have proactive mindset and have active preparation on the training activities
or marketing/ telesales activities within company
 Have detailed orientated mindset and awareness of urgency and quality in all
aspects of tasks assignment
Accountabilities
 Ensure that training activities’ ongoing are always in control
 Ensure that administrative activities are being implemented smoothly and that
you will support your subordinates on all activities directed to the administrative
system in the workplace and company.
 Ensure that administrative/ training problems are resolved professionally
 Ensure telesales/ marketing activities are being implemented by deadline with
effectiveness
Main responsibilities
There are 3 parts of responsibilities
a) Part 1: Administrative Preparation
Related Training preparation
 Intelligence and proactive in training documents preparation
 Prior to training:
o Prepare Layout set up, Pre-training questionnaire etc…
o Edit and format training materials (workbook, PowerPoint slides
presentation, handout, material equipment checklist etc…)
o Ensure all training materials/ games materials are ready
o Ensure trainers get all training materials
 On training:
o To be acted as Trainer Assistant, please refer to Part 2: Trainer
Assistant on venue
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 After training:
o General report about training to Client Service Manager/ Program
Coordinator
o Update materials equipment checklist (ME)
o Prepare training reports and send related documents in hard
copies to clients
o Update and manage Training report status
o Tidy all training materials/ games
o Prepare lesson plan if requested
 Manage and control all training documents in confidential nature
b) Part 2: Trainer Assistant on venue
 Provide professional assistance and support to trainer in setting all related
equipment such as laptop, laptop connection with projector, speaker,
remote control etc.…and documents layout
 Provide quick and quality action when setting game lay out
 Monitor and follow training flow to make sure all on track and smoothly by
process structure
 Take notes to be necessary for training lesson plan if needed
c) Part 3: Telesales/ Marketing activities related to Client Database
 Perform research and analysis on specific telesales/ marketing activities, as
required which may be highly proactive and confidential in nature
 Update and manage client database
 Be intelligent on Competitor analysis
 Leaflet/ flyer preparation
 Perform telesales/ marketing activities as process structure under specific
instructions
 Prepare status report for telesales/ marketing activities as requested
Education and Experience
 Bachelor Degree majoring in Human Resources or in related fields
 At least 1 years’ experience working in HR field or 1 years’ experience working as
Admin Officer
 Understand and implement telesales/ marketing activities
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Key Competencies
 Computer proficiency in Microsoft Word, Excel, Power Point;
 Fluency in English both oral and written;
 Good presentation skills
 Good mindset of urgency, innovative, creative and cost savings, willing to learn
 Results oriented
 Highly capable of identifying problems and solving problems
 Very proactive and energetic
 Work well in a team-based environment
 Strong interpersonal, communication, co-ordination and organizational skills;
 High and strong commitment and responsibility