Operator, Customer Service, Marketer_Gobooyaa
Company Overview
Gobooyaa is the technology platform providing the best solution to allow Free Independent travelers to customize and choose transparently the suitable local providers with two goals:
o 1st: To assist FIT as much as possible in booking quality private vehicles
o 2nd: To have a blast while doing first
Our Vision : When you think of the best quality private transportation, you think of us
General Requirement
– Fluent in Vietnamese and English
– Spirit of a risk taker in a start-up technology environment: choosing Hope over Fear, Integrity over Fast, Fun over Easy, and Opportunities over Risks
– Flexibility and put the mission of the company first
Operator
Job Responsibility:
– Research travel industry related topics and write clear marketing copy to promote our product
– Create digital content that provides information or AA the product we offer
– Coordinate with CEO and design team to illustrate articles
– Ensure all-around consistency: styles, fonts, images, tone, etc.
– Update website content if needed
– HR and Office admin role
Requirement:
– Work experience as a content writer or similar role
– Familiarity with web-app, web publication
Customer Service
Job Responsibility:
– Support local provider with queries in a professional manner
– Handle customer inquiries and requests in an appropriate and timely manner
– Provide cutting-edge service in a friendly, confident and knowledgeable manner
Requirement:
– Customer service experience in Travel and Tourism Industry is a must
– Good communication skills, email and telephone etiquette
Marketer
Job Responsibility:
– Work with other members to plan, execute and monitor a successful marketing campaign
– Assist with the design, media ads, social media ads and email blast, monitor performance and manage digital and online marketing work
– Review the progress and success of a campaign, making adjustments or pitching ideas for new campaigns as necessary
– Establish analytics with sales to understand how marketing activity turns into customers and continually refine our process to convert customers
Requirement:
– Must have experience about measure metrics on Google Analytics, web-app and management tools, such as: Hubspot, Google, etc.
– Working experience as a digital marketer or similar role
– Creative thinking as well as good written and oral communication skills