Sun Life Financial is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.

We provide a wide range of insurance and investment products and services in key markets around the world including Canada, the United States, the United Kingdom, Hong Kong, the Philippines and Indonesia. At Sun Life, we have more than 34,000 employees and 112,900 advisors worldwide.

Sun Life Vietnam is looking for the interns in Information Technology, Marketing, Operations, and Distribution Administration & Support.

If you are

• 3rd-year undergraduate students
• Have recommendation/Introduction letter from University
• GPA of 7.0 or above
• Have full time or part time working (half day)
• Have a good attitude
• Have a good communication (prefer English proficiency) and MS Office literacy
• Be self-motivated, energetic, innovative and team player

You will

• Gain knowledge, experiences and skills from real work- life experience
• Build your professional network during the program
• Receive Certificate of Internship at the end of the program

Position

1.  Digital Marketing:

• Manage Brand website and owned digital assets (Facebook Fanpage, Zalo, Instagram…)
• Create & manage digital campaign to enrich social channel content & increase number of visitors, fans and leads.
• Contribute to and develop long-term marketing plans and strategies
• Analyze marketing performance of product line, recommend and assist in developing marketing activities/programs including sales driven and brand building to meet brand sales target
• Control and optimize marketing cost, keep tracking & report status of all initiatives between Sun Life Việt Nam and Regional Office
• Collect and analyze competitors’ marketing activities.
• Assist with PR activities (press releases, PR news…) and events sponsored by the company

2.  Client Experience Marketing:

• Assist in marketing and advertising promotional activities (e.g. social media, direct mail, client promotion, web)
• Participate regularly in brainstorming sessions for the development of marketing campaigns, and take detailed notes of meetings
• Perform market analysis and research on competition
• Support the marketing team in daily administrative tasks
• Prepare promotional presentations
• Help distribute marketing materials
• Help organize marketing events

3.  IT Helpdesk:

• Provide first tier IT support, prioritization, triage, documentation, and status for users’ interaction to the Help Desk
• Maintain appropriate coverage of the Help Desk phone line to provide proper response to user needs and inquiries.
• Prepare daily reconciliation of the outstanding requests/tickets, as well as compiling and timely distribution of the statistics
• Accepts additional tasks as assigned, including but not limited to assembling workstations, imaging computers using ghost process, ordering hardware/software

4.  Distribution Administration & Support:

• Administration Support: Manage record of distribution objects, such as agency channel, advisors, agency managers, agency development, partnership distributions, bancassurance…; manage training record; manage distribution hierarchy…
• Event Support :Organize distribution/company trips, events; support sales activities; manage promotion items
• Reporting Support :Prepare various kind of business reports, calculate contest result & distribution compensation schemes, provide queried data
• Project management Support : Monitor & manage division/department initiative/project; prepare requirements & conduct system UAT; review & improve department business processes

5.  New Business:

• Handle the administration of new business applications on system.
• Review and ensure applications/ member-related information are complete with 100% accuracy
• Arrange for required premiums to be paid, ensure accurate billing and allocation of premium/contribution on the system
• Correspond with Sales on required policy or member information
• Prepare application files for hand-over to Underwriters. Correspond with Sales on required underwriting information, as delegated.
• Monitor daily pending applications and ensure follow-up is in order.
• Scanned documents are complete before moving to online storage.
• Report production issues promptly following the Incident Reporting Process.

6.  Call Center:

• Make calls to clients to verify information, take care of client and make other assigned calls using well script.
• Responds to simple customer calls, answers questions and completes any appropriate transactions.
• Coordinate with relevant departments for back-end support. Ensure productive partnership with all departments

7.  Policy owner Services:

• Perform all transactions of individual and group policy with high accuracy
• Joint in creating test plan/test case
• Propose enhancement to the processes, reports of policy owner services in order to decrease turnaround time and increase customer experience
• Coordinate with IT to fix defects of team