Report to

– Business Analyst Supervisor
– Technical Specialist Team Leader

Objective

Report the issues within agreed SLA
Ensure the deployement of fix/workaround asap
Reporting of systems related issues
Follow up and retest fixed issues
Proposal of improvements/workarounds in CCC daily operations

Key responsibilities

Technical specialist works mostly with application for:

Maintenance task:
– Monitor Application performance.
– Collect user requirements, complaints…
– Propose solution for change requests.
– Manage function privileges, user rights matrix, system configurations…
– Fix bugs.

Testing task:
– Conduct UAT for software release.
– Implement & configure changes.

Experience and expertise

– Bachelor degree in IT major is preferred
– (At least 1 year experience in IT Support)/ Fresher
– Able to do issue analysis, trouble-shooting to support and resolve incident in applications
– Understand the enterprise IT architecture practices, application integration
– Fluently in English (speaking and writing)
– Advanced skill of Microsoft Office

Also we are offer

• Attractive Salary
• 13th Salary Fixed and KPI Bonus
• AON Health Care
• 24/7 Accidental Insurance
• Meal Allowance
• Yearly Medical Checkup
• 15 Annual Leaves
• Professional and Transparent Working Environment.

Working location

Hado Airport Building – 2 Hong Ha – Tan Binh Dist – TP. HCM