Get to know the Role:

• Guide our drivers and passengers in using our products
• Manage service enquiries and disputes arising from our drivers and passengers
• Provide excellent customer service to our customer base
• Maintain good relationships and community building efforts with drivers and passengers

The day-to-day activities:

• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.

The must haves:

• Bachelor degree or equivalent
• Min 1 year call center experience
• Comfortable working in a Call Center environment and handling large volume of calls/ email tickets per day
• Good communication skill
• Good command in spoken and written English
• An effective listener and troubleshooter
• Attentive to detail and accuracy
• Comfortable with 24/7 shifts (maximum 5 night shift/ month)
  • Morning: 8AM
  • Afternoon: 1 PM
  • Night: 10PM