➢   Account Management

•    Manage and maintain profitable business relationships with all existing assigned accounts and maintain high degree of customer satisfaction

•   Actively manage account portfolio and proactively identify new sales (upsell) opportunities

•   Complete outbound customer care calls to all members as populated in CRM through the

internal “Traffic Light System”

•   Complete outbound annual renewal calls to client decision makers

•    Maintain all direct inbound client enquiries (phone, email) with a turnaround time within 24 hours

•   Complete product training on online services – by telephone and in-the-field

•   Achieve KPI’s in renewal and up sell targets

•    Coordinate training sessions and customer care with colleagues of other branch offices for international subscribers

•    Maintain updated information on the company database (CRM) in adherence with expected standards

•   Maintain good knowledge of BCI CRM and LeadManager system

➢   Other

•    Promote BCI Asia as an industry leading building and construction information provider at all points of contact.

•    Assist in the growth of BCI’s position in the market by representing its strengths, values and differentiators, to industry contacts, potential customers and clients.

•   Ad-hoc tasks as assigned from time to time

•   Uphold BCI Asia’s philosophies, values and guiding principles